Category Archives: Offshoring & Outsourcing

Viet Nam Scope – Timeout with Evangeline Mitchell

Following highly sought out native-English speakers for teachers in Asia, are Filipinos. They’re strong presence in the US medical profession as hardworking and professional employees stand in equal measure within English teaching courses in developing countries. In the Philippines, English is the medium in which all courses are taught from the sciences to the humanities. It is only appropriate that they have the closest accent to an American.

Filipino teacher Evangeline Mitchell has taught English not only in Viet Nam but also in Thailand, Burma, Myanmar and for the United Nations for over twenty years with her American husband, who is also a teacher. Her background is based heavily with international schools and universities but enjoys her switch to a more business environment with LogiGear VN. Mitchell takes time between classes to answer a few questions:

1. Where did you work prior to LogiGear? What’s the biggest difference between your last position and LogiGear?

McAfee Visits Ho Chi Minh City

Lolita Guevarra

McAfee representatives from India and Japan visited LogiGear Viet Nam from Feb 21 – 25. Their week-long stay entailed debriefing LogiGear staff on McAfee MX Logic and Mobile Security for the team to begin testing. Project manager Tien Nguyen and project lead Hung Le oversaw the sessions between LogiGear and McAfee.

As a good hostess, Nguyen made sure between meetings that Masaki Sumida of Japan and Gargeya Doddaiah of India maneuvered throughout Viet Nam’s infamous traffic to expand their palette at local eateries and awaken their senses within the country’s vibrant culture.


Da Nang City, March 12, 2011 – LogiGear Corporation will officially open its Software Testing and Research Center in the Dana Book Building at 76-78 Bach Dang Street, Hai Chau District, Da Nang City. The opening ceremony will welcome representatives from Da Nang and Duy Tan University as well as government agencies.

Jamie Tischart shares his thoughts on the testing industry in Viet Nam

Jamie Tischart
Director – Sews, Product Delivery

McAfee, Inc.
9781 S. Meridian Blvd, Suite 400
Englewood, Co, USA, 80112

LogiGear: What do you think about the development of the software testing industry in Vietnam?

Jamie Tischart: I am very excited about the continued growth and development of the software testing industry in Vietnam. The professionals that are in the industry are knowledgeable, hard working, and continue to increase their expertise. With more learning opportunities and continued growth in the region I see Vietnamese testing professionals as being world-class quality workers.

LogiGear: How do you feel about your first time speaking at a conference in Vietnam?

Jamie Tischart: I am very proud to be speaking at the conference in Vietnam. I have been working with LogiGear’s Vietnam Testing Center for over 6 years and feel that the individuals combine high level skills with an amazing work ethic. I trust my most important projects to my Vietnamese teams and look forward to sharing more knowledge with testers in Vietnam to hopefully help them continue to learn new methods.

LogiGear: What made you decide to speak at this conference?

Jamie Tischart: As a long time supporter of software testing in Vietnam, with many different experiences with different testing projects, I felt that it was my responsibility to share my knowledge and expertise with the growing software testing community. Also Vietnam is one of my favorite places to visit in the world, so I could not pass up the opportunity to visit again.

LogiGear: What are you going to present at the conference and what experiences are you going to share with Vietnamese engineers about software testing?

Jamie Tischart:I am presenting two topics at the conference: Performance Testing Strategies and Transitioning Test Teams to Agile.

LogiGear: Thank you Jamie.

BJ Rollison shares his thoughts on the testing industry in Viet Nam

BJ Rollison, Software Test Architect for Microsoft, is planning to speak at the Viet Nam International Software Testing Automation Conference 2010 (VISTACON 2010) hosted by LogiGear Corporation from 20 – 22 September 2010.

Mr. Rollison started working for Microsoft in 1994, becoming one of the leading experts of test architecture and execution at Microsoft. He also teaches software testing courses for the University of Washington, and sits on the advisory board for testing certification at the University of Washington, the University of California Extension Santa Cruz, and Lake Washington Technical College.

In his keynote address, he will be sharing ideas on some of the influences driving change in software testing, some common problems in our discipline, and suggestions on ways we can meet our future testing challenges.

We recently had the opportunity to interview him as he considered his upcoming visit. One of the more striking results of his responses was his optimistic tone about Viet Nam’s software-testing industry. Also, like many who are visiting here having only read or heard about it, he is excited to actually experience Viet Nam — the country that some, including analyst John Stepek of the UK’s Money Times, called “Asia’s New Tiger.”

What do you think about the development of the software testing industry in Viet Nam?

[BJ ] This is really a great question. But, I must confess that my knowledge of the software-testing industry in Viet Nam only comes from what I have read or been told second hand. I am really amazed at the rapid growth of the software industry in Viet Nam as a whole. The software industry in Viet Nam has been increasing by more than 20% per year over the past decade, and there is a lot of opportunity for continued success. As distributed development teams continue to flourish in our global economy I am very confident that Viet Nam will continue to have a bigger impact. I think Viet Nam will emerge as a desired business partner not just because of the lower costs as compared to India, but because of both the high quality of service and also the low turnover of employees — something that is very important for building stable relationships between companies. So, I am glad to have the opportunity to visit and learn more about the software-testing industry in Viet Nam.

How do you feel about your first time speaking at a conference in Viet Nam?

[BJ ] Honestly, I am a little nervous and very excited. I suspect that most people get nervous every time they have to give a speech. Since this is the first software-testing conference in Viet Nam I sincerely hope that my small contribution will add value to the attendees and help make the conference an over-whelming success. I am also excited to visit Viet Nam for the first time. Having studied Asian history I have great respect for the rich cultures around the world. I can’t wait to learn more about the country and the Vietnamese people in person rather than from a book.

What made you decided to participate in this conference?

[BJ ] My dear friends Michael Hackett and Hung Nguyen told me about their company’s progress in Viet Nam and I was very impressed. When they asked me to speak at this conference I felt deeply honored. Because Viet Nam’s software testing industry is emerging so rapidly, it is a privilege to speak at its first testing conference. I also value the opportunity to learn more about the software-testing industry there and to meet many of the software professionals in Viet Nam.

What are you going to present at the conference and what experiences are you going to share with Vietnamese engineers about software testing?

[BJ ] I am presenting a tutorial on combinatorial testing. Testing complex systems is a difficult challenge that many testers face. In this tutorial I hope to share how we train our testers at Microsoft to design a set of effective tests when faced with these challenges. I will also talk about a technique to design and build test-data generation tools to help testers generate test data. This is a significant innovation that can save companies a lot of time and money. I will also give a keynote address on the future of the software-testing industry based on my experiences and some of the strategic visions within Microsoft.

Viet Nam International Software Testing and Automation Conference 2010 (VISTACON 2010) is the first international software-testing conference in Viet Nam with the theme of “ADVANCING THE STATE-OF-THE PRACTICE OF SOFTWARE TESTING AND TEST AUTOMATION”. VISTACON brings leading thinkers from around the globe such as Microsoft, LogiGear Corporation, Florida Institute of Technology, Electronic Arts and McAfee.

The conference serves as the central resource for all software test professionals in the Asia-Pacific region to learn, share expertise, gather information and solve complex testing and test automation problems.

VISTACON 2010 will be held at the White Palace Convention Center, Ho Chi Minh City, Viet Nam 20-22 September 2010. For more information about VISTACON, please visit

Why Outsource Software Testing to Vietnam?

There’s a reason so many major companies are outsourcing to Vietnam. Intel is building the largest semiconductor plant in the world in Vietnam. IBM, Sony and dozens of other Major corporations have opened centers in Vietnam in the last few years.

  • Business Week calls Vietnam “The new hot spot for IT outsourcing”
  • Gartner has added Vietnam to its list of top outsourcing centers, and adds Vietnam provides the lowest cost resources among the top outsourcing destinations.

Why Outsource To Vietnam?

  • Low Cost – Labor costs in Vietnam are over 30% less expensive than costs in India. And 70- 80% less expensive than the United States.
  • Workforce Size and Education- High numbers of well educated graduates with technology degrees. Low attrition rates, less then half of countries such as India and China.
  • Political and Economic Stability- Rated the safest envirenment in Asia. Another reason why companies like Intel, Anheuser Busch, Cisco and IBM have made large outsourcing comitments in Vietnam.
  • Facility with the English Language- English is the most popular second language in Vietnam and the Vietnamese language uses roman characters.

LogiGear is the first choice of major coporations because of it’s world wide leadership in software testing. Since most coporations realize test cost is a large part of IT expenses, a common goal is to reduce these costs by utilizing software test automation. Reconized as a pioneer in software test automation and author of the leading books on software testing Logigear has been able to dramitically reduce IT cost with a combination of Test automation and low cost Vietnam engineering.

Because of LogiGear’s expertise, Ho Chi Minh City (Saigon) is ranked as one of the top four cities in the world for outsourcing software testing.

Tactics for Successfully Leading Offshore Software Testing

Test Leads and Test Managers very rarely make the decision to offshore. It is typically not a choice, but rather a mandate from company executives who look to offshoring for significant cost reduction. Among US leads and managers responsible for offshore teams, management and oversight of the offshore teams is now cited as their largest source of job stress.

Once the dictate is made to move your test effort offshore, what can you do to have it go as smoothly as possible? How can you minimize the headaches, late night phone calls, late or incorrectly executed tasks, and other hassles? What can you do to make offshoring work in the best way possible and reduce stress?

There are a number of things that you can do to maximize the productivity of your offshore testing team, get the most of the testing resources that are available in-house, and minimize your stress. In this article we will look at what can you control:

  • Tools, infrastructure, and processes to foster good communication
  • Training
  • What to test offshore vs. what to test in-house

As teams become more distributed, the need for formalized tools and processes becomes even greater. For testing teams, it is critical to have centralized repositories that are accessible to all team members at any time. This can include systems for:

  • Defect tracking
  • Test plans
  • Test cases
  • Test results
  • Requirements and/or specifications

This is most commonly accomplished by the use of Web-based tools for document management, defect tracking, and test case management. Many teams are also finding blogs, wikis, project web pages, or internal portals essential for instant and easy communication.

One area that is often neglected for offshore teams is training. In order for your offshore testing teams to be effective, you must be sure that they have received adequate training in:

  • How to use the product under test
  • The business domain that the product serves
  • Software testing and quality assurance fundamentals
  • Technical skills for setting up test environments, analyzing bugs, etc.

Ensuring that the team has adequate knowledge and training is often best achieved by sending one or more senior team members to work onsite with your offshore team. In addition to ensuring adequate training, this is the best way to establish rapport between your onshore and offshore teams. Communication via email, phone, IM, and video conference will never be as effective at establishing working relationships as face-to-face communication.

Training is typically not a one-time effort; with turnover rates high in most offshoring locations, project leads should be prepared to train new offshore team members on an ongoing basis.

Finally, with most testing teams consisting of a mix of onshore and offshore testers, an important consideration is what to test onshore vs. what to test offshore.

On the whole, offshore testers are more likely to have a programming or computer science background, and therefore can excel when given technical testing tasks. In particular, I’ve seen offshore teams succeed at:

  • Technical testing, particularly test automation
  • Low-level, API testing
  • Requirements-based testing, especially technical requirements
  • Functionality testing
  • Regression testing using existing, documented test cases
  • Performance/load/stress testing

Onshore testing team members will generally have a stronger domain knowledge and more ‘tribal knowledge’, gained through years of experience with your products. Onshore teams are best leveraged for:

  • Business requirements testing
  • User scenario/ soap opera testing
  • Usability testing
  • Exploratory/Ad hoc testing
  • Any testing tasks that need fast turnaround or interaction with onshore developers

Through appropriate tools, processes, training, and task assignment, you can ensure that your global testing team is working in an optimal way, and even increase the capability of your team through a diversity of talents and backgrounds.

Building Vietnam’s Leading Center For Software Testing

An Interview With Hung Nguyen, Founder and CEO of LogiGear Corporation

This interview was published by Saigon Entrepreneur Weekly (Issue 186, February 2, 2007), the most respected and widely read business magazine in Vietnam.

Hung Nguyen is a well known author of best selling books about software testing in the United States and is a widely recognized software testing industry thought leader. He has helped many major multinational companies with their software testing efforts. While Hung may be well known in the software testing industry, the industry sector is virtually unknown to many Vietnamese.

The Business Case for Offshore Outsourcing to Vietnam

By Hung Q. Nguyen and Rob Pirozzi, LogiGear Corporation


This article provides a business case for considering Vietnam as an offshore outsourcing destination. It starts by outlining a framework for evaluating potential outsourcing destinations. It then proceeds to evaluate Vietnam against the framework, demonstrating that Vietnam is worthy of strong consideration as an offshore outsourcing destination.

Global Test Automation Strategy: 10 Strategic Points for Executives to Remember

By Hung Q. Nguyen and Rob Pirozzi, LogiGear Corporation

This article was developed from concepts in the book Global Software Test Automation: Discussion of Software Testing for Executives.


Global Test Automation is a strategy that integrates manual software testing, test automation, and global resource strategies to maximize the benefits of software testing while minimizing the costs. For executives, there are ten key points to remember when embarking on a strategy of Global Test Automation, which are enumerated in this article.